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Informative BPO outsourcing articles written by leaders in the industry. Please take some time to learn how we can collectively, raise the bar in the call center industry.

List of articles

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Date Description
2013-08-26 After Appointment Setting, Always Consider Long-Term
2013-08-12 The 4 W's of Outsourcing Strategy
2013-08-12 How to Prepare the Right Agents for Your Customers
2013-08-12 New Metrics Versus New Service Delivery Models
2013-08-07 Communication, planning seen as keys to outsourcing success
2013-08-07 The Buyer's Guide to Call Center Telemarketing
2013-08-07 Get Started with Telemarketing Call Services
2013-08-07 Survey Telemarketing
2013-08-07 Mortgage Telemarketing
2013-08-07 Outbound Telemarketing
2013-08-07 Telemarketing for Accountants
2013-08-07 Inbound Telemarketing
2013-08-07 Real Estate Lead Generation Telemarketing
2013-08-07 Outbound Telemarketing Tips- Learn To Give Orders
2013-08-07 The Importance of Call Centers for Telemarketer Industry
2013-08-07 First Call Resolution In A Telemarketing Campaign
2013-08-07 Sure Fire Ways of Closing an Appointment Setting
2013-08-07 Great Reasons Why You Need to Outsource Your Appointment Setting
2013-08-07 Creating The Perfect Elevator Speech For Lead Generation
2013-08-07 Simplicity Is Beauty For Lead Generation
2013-08-07 The Importance of Good Customer Service
2013-08-07 Better Customer Service? Here Is How To Do It
2013-08-07 Call Center Customer Care
2013-08-07 Entrenamiento avanzado de telemercadeo
2013-08-07 El Cuidado del cliente
2013-08-07 Get Out of Your Comfort Zone: Make The Transition from Spreadsheets to WFM Software
2013-08-07 4 Challenges of Customer Self-Service
2013-08-03 By: Richard Blank By Richard Blank, CEO, Costa Rica's Call Center
2013-08-03 'The Essence of Call Center Telemarketing Training'
2009-12-22 Offshoring
2009-12-22 Bittersweet synergy
2009-12-03 FM
2009-12-03 A practical guide to IT strategies for the Not-For-Profit Sector
2009-12-03 Mary Pasby, Jaffe Associates
2009-12-03 Assault on yound Indians continue in Australia - a 16-year-old and a 17-year-old were both charged with two counts of assault
2009-12-03 Worried about protectionist tendencies of some developed countries in times of economic downturn, India plans meet the world trade ministers
2009-12-03 Indian IT firms move towards employee reduction and fixed price contracts
2009-12-03 Did Vineet Nayar, the Indian CEO of HCL do justice to Indian software professionals by calling Americans unemployable?
2009-12-03 India Inc. finally faces reality based on truth
2009-12-03 Racially charged Hillary Clinton wrong again on China
2009-12-03 No matter what Mulford says, H1B restrictions will soon be totally illegal
2009-12-03 While Americans lose their homes, go without medical care, America offers fat stipends to foreign students, excellent jobs to H1B foreign workers
2009-12-03 FDI flow halts, about to reverse plunging Indian economy into deep depression
2009-12-03 why is Obama afraid to defend American interests?
2009-12-03 America tends for American buying
2009-12-03 Shameless American bankers living on US Taxpayers
2009-12-03 Massive nationalization expected as US turns into a socialist country
2009-12-03 Obama Administration takes the hard-line
2009-12-03 Satyam caught with fake educational and employment certificates for US visa fraud
2009-12-03 Indian
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