Richard Blank Grace Borbon Rolando Quiros

Consultation Find your need analysis Quote to match budget Moving forward when ready

Customer care Telesales Lead generation Appointment setting Surveys / focus group studies Virtual executive assistant Script writing Telemarketing training Seminar registering / follow up Direct Mail Follow-up Fundraising Recruiting Web design Software Development Telecommunications

Benchmarking Management Motivation Why Costa Rica? Equipment Visiting Costa Rica?

PACIFIC RIM OF COMMERCE SELWAY GROUP LIMITED BIG BOXING U.S. TAX INTERNATIONAL ALITER (COSTA RICA REAL ESTATE) NATIONAL REALTY BROKERS (U.S. REAL ESTATE)

Outbound BPO campaign Inbound BPO campaign Web Design and Programming Services Telecommunications Employment opportunities

Company Information Sitemap News & Articles CCC's Blog

Full Gallery Infrastucture Equipment Work Stations Administration Amenities

Benchmarking (FAQ)

How do you evaluate your Costa Rican Call Center to offshore call centers located in other countries?

Our call centers are run on a minimum of 22 key performance indicators. Topics ranging from response time, quality, cost per call and employee satisfaction.

Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved call center strategies while refining older techniques that work.